Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping & Return

To return your product, please contact us at office@dredyart.com and we will provide you with further instructions on how to proceed.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To process your return, we need a receipt or a proof of purchase from you.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To return your product, you should mail your product to:  DredyArt Online Shop, Ace Stojanovica 13, 34000, Kragujevac, Serbia.

Contact Us

If you have any further questions regarding our refund policy, please don’t hesitate to contact us at office@dredyart.com.

We are here to assist you and ensure your shopping experience with us is a positive one.

Remember, we strive to provide you with the highest quality products, but if for any reason you are not satisfied, we want to make it right. Thank you for choosing Dredy Art!

Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.